Thank you for choosing to use JISG’s cloud services. We are committed to providing you with a high-quality cloud service experience and value your satisfaction. In order to ensure your rights and interests, we have formulated the following user refund policy so that you can understand under what circumstances you can apply for a refund.

1. Refund conditions:

We only accept refund requests if the following conditions are met:

Service failure due to our intentional or gross errors;

You encounter a serious problem that cannot be solved within a specific period of time after purchasing the service;

Other refund situations that comply with laws and regulations.

2. Refund application process:

If you think you are eligible for a refund, please follow the steps below to apply for a refund:

Contact our customer service team as soon as possible after the problem occurs and provide a detailed description of the problem and relevant information;

Our customer service team will conduct a preliminary verification and after confirming that the refund conditions are met, you will be guided through the subsequent process.

3. Refund method:

Once your refund request is approved, we will issue the refund using the method you originally paid. The specific arrival time may vary depending on the payment method and bank.

4. Refund time limit:

We will process your refund application within a reasonable time after confirming that you meet the refund conditions, and the funds will be returned via the original route. Please note that bank processing times may affect the actual arrival time.

5. Other notes:

After you initiate a refund request, we may ask you to provide further information for verification;

If your service is terminated early due to personal reasons during the term of your service contract, we will not provide a refund;

Please read our service agreement in detail before purchasing services to fully understand the relevant rights and responsibilities.

We hope that through the above policy, we can provide you with transparent and fair refund services to ensure that you have a satisfactory experience when using our cloud services. If you have any questions or need assistance, please feel free to contact our customer service team.

Thank you for your trust and support in our services.